A massive overhaul of the Change Reservations process is coming. Offering more self-service options, a rebranded design and reduced number of steps to completion.

Included are some screenshots of existing solution for aa.com and the prototype in development.

 
American Airlines
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Choose your flights (formerly Change Flight(s))
Choose your flights (formerly Change Flight(s))

Updating the branding standards and user experience of the Change Reservations tool for aa.com. This screen shows the summary of flights users desire to change (including cost summary and upgrade offer).

Choose your flights (before rebuild/rebrand)
Choose your flights (before rebuild/rebrand)

Snapshot of the tool in production (aa.com) before the rebuild/rebrand.

Change your trip (find flights)
Change your trip (find flights)

Step one (1) of the Change Reservations process for aa.com. Selected eligible flights are pre-poulated with data from the reservation with options to change cabin or fare type.

Change Reservation (before rebuild/rebrand)
Change Reservation (before rebuild/rebrand)

Snapshot of the Change Reservation tool for step one (1) of the process. Shown for comparison and baseline for new UX.

Change your trip workflow
Change your trip workflow

User workflow with various scenarios based on processing travel waivers and refunds.